Customer Service

The plates in the array will last 30-40 sessions on average, regardless of what type you have. The easiest way to know it's time to change the plates is by a visual inspection. Click here to view the decomposition of the plates. If your plates look like the last picture in the series, it is most likely time to change them.

You can check the status of your order online 24 hours a day, 7 days a week by going to My Account. From here you can Log into your account by entering your username and password. In your account, you can access your Order History.

The Order History screen shows you every order you have placed with Amajordifference.com and each order's status. Please note that this screen does not contain real-time shipping status; this information can be delayed by approximately one business day, so an item showing as open may have actually shipped.

If an item is out of stock or discontinued, the product page that displays the product image and price will display "out of stock" or "discontinued" and the Add To Cart button will not be displayed. If an item is back ordered, above the price text you will see a message that states the back ordered status and the date the product is expected to be back in stock. All other items should be considered in stock.

Orders placed by 3 pm Mountain Time will typically ship out the same day via UPS. To view a time-in-transit map for ground shipments, please click here. Canadian orders typically take 6-8 business days to arrive. For other international shipments, please contact us for a price and time quote.

Please see the return policy for each product under the product details link.

Amajordifference.com currently accepts Visa, MasterCard, American Express, and Discover.

You can place orders over the phone or by mail. Click here for our contact information.

You can change your account password any time you by logging in. From here, click the Edit button under Account Information.

If you have forgotten your password, please click here.

To update your profile, simply log in to your account. From here you can make changes to your name, address, phone number, email address, and password.

Shopping at Amajordifference.com is safe and easy. The security of your credit card and personal information is our top priority. Our site is equipped with secure online ordering capability. Our secure server software (SSL) is the industry standard and among the best software for secure e-commerce transactions. This technology encrypts all of your information, including credit card number, so that it can't be read as the information travels over the internet.