Back to blog AMD Receives A+ Rating from the BBB Barbara Moroney July 21, 2011 What Does an A+ Rating from BBB Mean? A Major Difference, Inc., or AMD, is a Better Business Bureau accredited business with an A+ rating. This means that AMD is recognized as having the highest standards of business practices. The BBB code of practices is dedicated to ethics and the building of trust with customers. An accredited BBB member affirms that it meets and will abide by this code, which is built on 8 standards of trust. BBB ratings are based on evaluations of advertising practices, customer service, adherence to government regulations, longevity, integrity of type of business, safeguarding of customer privacy, and willingness to disclose background information. Here are the eight standards and a brief description of the ways in which AMD complies. Build Trust – Establish and maintain a positive track record in the marketplace. AMD has been in business for over 10 years and has the longest successful track record of any ionic footbath manufacturer. Over the years we have built trust in our IonCleanse® detox foot bath units with timely repairs, dependable customer service, and educational options. We want our customers to succeed in their practice and continue to help "Detoxify the Planet Two Feet at a Time®." Advertise Honestly – Adhere to established standards of advertising and selling. The IonCleanse® ionic foot bath machine has received FDA approval for use as a nonmedical device. We advertise our products within the guidelines set for such a device. Tell the Truth – Honestly represent products and services, including clear and adequate disclosures of all material terms. ◦Quality editing of our materials ensures that the messages we convey to our customers are clear and in easily understood language. We do not make misleading claims regarding our ionic footbaths. Be Transparent – Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer's decision to buy. AMD's phone numbers, local business address and email information are readily available on our website and other written materials. Our money-back guarantee for new IonCleanse® detox units is honored without question so that a customer has an opportunity to determine if the purchase suits his or her needs. All guarantees and policies for IonCleanse® ionic footbath machines and accessory products are clearly stated on our website. Honor Promises – Abide by all written agreements and verbal representations. In addition to written agreements and guarantees for the manufactured IonCleanse® ionic foot baths, we honor our commitment to help our customers successfully integrate the IonCleanse® unit into their practice with educational brochures, webinars and phone support. Be Responsive – Address marketplace disputes quickly, professionally, and in good faith. While it is extremely rare to have a customer complaint, AMD will do what we can to help, resolve, or mitigate any issues that arise from our customers' use of our IonCleanse® detox foot baths. Our track record proves that our policies ensure customer satisfaction. Safeguard Privacy – Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of consumers regarding the use of their information. AMD never sells or trades private information. We do all that we can to protect the privacy and security of customer information. Embody Integrity – Approach all business dealing, marketplace transactions and commitments with integrity. AMD's IonCleanse® ionic foot baths and other products represent our 10-year-and-counting track record of honesty and dependability in dealing with our customers and our employees and contractors. AMD's commitment is global. All of our major decisions take into account environmental impacts, recycling programs, vendor relations, as well as the impact on the end user. As a current or perspective customer, you can rest assure that we will honor our obligations as well provide you with the best experience possible.